Privacy Policy

Last updated: January 2025

1. Introduction

Graxylonghepai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect the following types of personal information:

  • Contact information (name, email address, phone number)
  • Service preferences and consultation details
  • Communication records and correspondence
  • Website usage data (cookies, IP address, browser type)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide styling consultation services
  • To communicate with you about appointments and services
  • To improve our website and services
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Legal compliance

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and safety
  • With service providers who assist in our operations (under strict confidentiality agreements)

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation records are retained for a minimum of seven years for legal and business purposes.

7. Your Rights (GDPR & PIPEDA)

You have the following rights regarding your personal information:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us at support@graxylonghepai.world.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. For detailed information about our use of cookies, please refer to our Cookies Policy.

10. International Data Transfers

Your personal information is processed and stored in Canada. If we transfer your data outside of Canada, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law. We will provide information about the nature of the breach, the data affected, and steps we are taking to address the situation.

Notification will be provided without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with GDPR requirements.

14. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, you have the right to file a complaint with:

  • Our Privacy Officer at support@graxylonghepai.world
  • The Office of the Privacy Commissioner of Canada (OPC) for PIPEDA-related concerns
  • Your local data protection authority if you are located in the European Union

We are committed to resolving any privacy concerns promptly and fairly.

15. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Officer
Graxylonghepai
916 19 Ave SW
Calgary, AB T2T 0H7
Canada
Email: support@graxylonghepai.world
Phone: +15878993439
Hours: Monday through Friday, 10:00 AM - 6:00 PM EST